Maintenance and Support

We believe that professional maintenance and support is the right way to reduce software system and ensure useful improvements and optimizations. This is not only about availability of single units and modules; it is also about making sure that the entire IT-infrastructure is cost-effective and runs smoothly and reliably.

Our team professionals, with narrow specialization in software maintenance and support, are uniquely qualified to settle the most difficult software problems and issues.

Services include:
Effective Software Maintenance
The services delivered are designed to meet specific challenges that your software faces. We can enhance, re-engineer or customize your solution, tackling minor and major issues that trouble or hamper system performance and functionality.

These services enable facilitated updates & releases management to ensure that your system or application stays in line with the latest technology and far ahead of competition.

If non-stop operation of your system is critical to your business, we can simultaneously proceed with our maintenance activities in a background mode: while we are enhancing or fixing your solution, allowing the system to remain available 24/7.
Professional Software Support
We offer 2 nd and 3 rd level support services of applications developed by our self, our clients or by any third party to restore failed services and applications as quickly as possible. Our professional services span but are not limited to
  • Issue detection, diagnosis, analysis and solution delivery
  • Workaround provision
  • Hot fixes
  • New releases and updates
  • Service and feature packs delivery
4th level support including application enhancement we allow us to professionally develop and implement the new application functionality, which may include transformation, migration, and extension of your current application or legacy system to keep it usable and relevant to actual customer’s needs.
3rd Party Application Support
We carry out complete 3rd party application takeover which includes:

  • Safe knowledge transfer from the current IT team to Cube of Nine
  • Architecture and code audit
  • Related documentation audit
  • Functional and performance testing and results analysis
Remedy Activities
  • Hot fixes
  • Performance tuning
  • Missed documentation replenishment
  • Improvements planning
Maintenance & Support
  • Online helpdesk and support service
  • Scheduled and on demand updates
  • Issue tracking and cause removal
  • Backup and recovery
Contact us today to receive top-quality support & maintenance service, and as a result- smoothly functioning software and the entire IT-infrastructure.